Gone are the days of running down the hall to ask an important question and get the answer immediately. During remote work, our communication depends heavily on email to speak and share files. Unfortunately this affects our internal email security.
Despite these changes, the need for a company to work at its old speed has not changed, and that means as close to real-time as possible. In addition, email communication only becomes more important every year, and the numbers prove it.
Take a look at this graph by Statista to see the growth.
Fortunately, there are things you can do improve the productivity of your company’s internal communication.
1. Create an internal email communication guide
With a predicted 306.4 billion emails sent and received each day in 2020, it’s vital for employees to get email communication right. It’s important to come up with remote working best practices and to communicate them with every employee in the company.
Let them know that you expect them to respond to emails within a certain time frame. Show them how to check for phishing scams and importantly, guidelines on writing the perfect email. Small Revolution put together a great example (see below).
Besides how to write the perfect email, your guide should include information on the following:
- password strength
- two-tier authentication
- unexpected attachments
- company email address for personal things
2. Make sure your email security scanning solution has minimal delay
You may not have much control over the human element’s role in email response times, but you can control the speed of communication once the employee hits the send button.
3. Take advantage of third-party communication and file-sharing applications
Email, instant messaging, and collaboration platforms connect your employees, partners, and customers. But, attackers can spread malware, hijack systems, and steal data—in seconds. Email attacks have grown more deceptive. Instant connections means you need instant protection.
How to keep your content secure on third-party tools without any delays
We’ve put together a few examples of how slow internal communication affects varying departments in your company. Take a look at the following:
The sales team has a lot of pressure when it comes to getting back to customers. They need answers quickly and many times they cannot get back to their customers in a reasonable time because they are still waiting for an internal email from a coworker.
Sales Use Case
A potential customer asks a question you’ve never been asked before and don’t know the answer to. You are not sure if one single person would know the answer, so you end up emailing the entire marketing team. But who knows how long it will take for them to get back.
The customer service team is an essential part of any business. They represent your company, so it’s especially important that these reps have all the information they need to respond back quickly.
Customer Service Use Case
A customer service rep is approached by a potential customer with a unique, complicated question. You need to email the appropriate team members who can answer the unique question. Then you need to write it, proof it then send it back to the potential customer.
Marketing teams rely heavily on collaboration with coworkers, since this is usually a department with many different functions. These include PR, content, design, event planning, social media, advertising and more.
Marketing Use Case
You need to send out an email campaign today. You have already finished creating the email and getting it designed while working remotely. However, before hitting send on the campaign, one of the details in the campaign needs to be changed, and this requires collaborating with other teammates. Back and forth email needs to be as real-time as possible to make deadlines.
Email is more important than ever in today’s remote-working world. It should be as close to real-time as possible, and it needs to be secure. Luckily, there’s a way to have speed and full threat detection in one solution.
The Best of Both Worlds
Our technology combines static, dynamic and anti-evasion techniques to deliver ultra-fast protection. This means a delay of up to only 30 seconds to the end user. Our median scan time is only 7 seconds with an average of 14.2 seconds. This means that 75 percent of all emails get delivered within 15 seconds. With us, there’s no need to sacrifice user experience for safety.