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Case Study

Enhancing Detection Rate for Global Hospitality Company

Since selecting Perception Point as their email security provider, Agoda’s Head of Security Operation and Response, Guy Fridman, can “sleep well at night” when it comes to their email security service.

At a Glance

The Company

Agoda, an international hospitality company with over 7,000 employees around the world.

Problem

Agoda needed a highly effective next generation email security solution to protect against all threat types including advanced attacks, phishing, BEC, ATO, and APTs.

Perception Point Solutions

Perception Point Advanced Email Security

Results

In 3 months Perception Point:
  • Scanned over 31.6M root files
  • Scanned ~21M embedded les & URLs, ensuring no malicious content was concealed
  • Identified and prevented 55k malicious events and 1.1M spam emails
  • Scanned all traffic at an average of 4 seconds.

Challenge

Agoda has established itself as a dependable and reputable brand throughout Asia and the world. With sixteen years of experience, they have created a user-friendly and dependable travel booking platform, enabling millions of people to access great deals. In order to continue providing the best possible service to their customers, Agoda needed a highly effective next generation email security solution to protect against all threat types including advanced attacks, phishing, BEC, ATO, and APTs. Their existing email security solutions, Fortinet and Microsoft Defender, were not sufficient.

Agoda’s security leaders were also looking for a solution that would perform at scale, and be able to scan 100% content before the email reached the user’s inbox. In addition to this, they wanted a service that could offload their SOC team’s resources, to handle the incidents from the 50,000-100,000 emails received per day.

“We route all of our inbound emails through Perception Point to have it scan for malicious files, malicious URLs, spam, BEC and more—all the threat vectors that can be used via email. Perception Point Advanced Email Security protects the company from all the attackers’ attempts via email that can put our company at risk. We also use their API to send les and URLs to the Perception Point next-gen sandbox for rapid investigation. As a result, we manage fewer incidents, and leverage the Perception Point IR service to offload our SOC team.”

Guy Fridman, Head Of Security Operation And Response, Agoda

Solution

When Perception Point initially started the POC process with Agoda, they were using Fortinet’s email security solution, Fortimail. They assumed that Fortimail had a 95% detection rate, catching ~400 incidents per day. With that estimate, Agoda presented Perception Point with a challenge: detect an additional 10-20 malicious messages each day, thus increasing the detection rate past Fortimail’s alleged 95% coverage. During the 30-day POC, scanning ~40% of the company’s total traffic, Perception Point’s Advanced Email Security intercepted an average of over 70 malicious emails per day (after Fortinet’s scan).

Fortimail failed to detect over 30% of malicious emails that ultimately reached end users. 

Following the POC, the decision to deploy Perception Point’s Advanced Email Security solution was clear. Since working with Agoda, Perception Point has:

  • Reduced SOC team’s incident response time by 99%
  • Reduced false positive rate to >.0001%
  • Reduced number of alerts received by the endpoint

 

In 3 months Perception Point has:

  • Scanned over 31.6M root files
  • Scanned ~21M embedded files & URLs, ensuring no malicious content was concealed
  • Identified and prevented 55k malicious events and 1.1M spam emails
  • Scanned all traffic at an average of 4 seconds

 

File Breakdown:

The most prevalent attack caught during the 3-month period was phishing, accounting for 93.9% of all attacks.

agoda case study img

Summary

Since selecting Perception Point as their email security provider, Agoda’s Head of Security Operation and Response, Guy Fridman, can “sleep well at night” when it comes to their email security service. The high accuracy combined with Perception Point’s IR service keeps their business and customer data safe, while reducing the SOC team’s resources.

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