Case Study
Perception Point Case Study:
Bolstering Security for Zendesk
Perception Point provides the perfect solution for a customer looking to secure their Zendesk with Advanced Threat Protection.
At a Glance
The Company
Agoda, international hospitality company with over 7,000 employees worldwide.
Problem
Agoda uses Zendesk, a customer service software & sales CRM, to process all of their customer requests. When faced with an increasingly volatile cybersecurity landscape, Agoda needed an integrated solution to more effectively handle malware attacks, while at the same time being able to dynamically scan up to 10k files and URLs daily, without delaying overall customer service operations and response time.
Perception Point Solutions
Perception Point Threat Protection for Zendesk
Results
Over a 3-month period, Perception Point’s Advanced Threat Protection for Zendesk has:
- Scanned over 385,000 root files
- Scanned ~69,000embedded files & URLs, ensuring no malicious content was concealed
- Identified and prevented 187 malicious events
- Scanned all traffic at an average of 7.1 seconds with 75% of content scanned in 3 seconds
Challenge
Agoda has been working with Perception Point for three years, leveraging Advanced Email Security to protect users against all email-based threats, alleviate their SOC team’s workload, and scan ~100,000 emails per day. For email, Agoda needed to be able to dynamically scan encrypted and ZIP files, all in a matter of seconds. When it came time to seek a reliable solution for Zendesk, Perception Point’s Threat Protection for Zendesk was the natural choice, especially since the same advanced threat prevention platform already successfully supported their email.
“Perception Point has been instrumental in strengthening and fortifying both our organization, and our Zendesk systems. Securing Zendesk is critical to the success of our customer relationships. Beyond future proofing against potential threats, Perception Point also allows our SOC team to focus on other important security areas, such as monitoring, testing, and analyzing our overall security posture. This combination of innovative technology and reliable client servicing has provided us with the confidence to operate with zero to little friction.”
Guy Fridman, Head Of Security Operation And Response, Agoda
Solution
Perception Point Threat Protection for Zendesk routes all files and URLs from Agoda’s Zendesk platform to Perception Point. Perception Point’s advanced threat detection dynamically scans all files including embedded files and URLs, determining a verdict in an average of just 10 seconds, and releasing the requests accordingly. Using a single SaaS solution for both email and Zendesk security with an all-included managed Incident Response service, lowers management overhead, allows for shared threat intelligence, and reduces the required SOC resources needed to efficiently handle incidents.
After the implementation of Perception Point in the Email, the Client performed a complete perimeter reconnaissance and mapped out all entry points into the company that Files & URL’s can enter through. They quickly discovered many different vectors that were unprotected, such as their Google Drive and several in-house built applications.
Due to the ease of deployment and integration, in one click per channel, the Client was able to instantly scan all traffic and dynamically detect all Files & URL’s entering the company, no matter what entry point. Perception Point deployed their Advanced Email Protection, Advanced Cloud Storage Protection, and the use of their API allowed for Advanced Protection of several internal applications.
Summary
Since using Advanced Threat Protection for Zendesk, Agoda’s SOC team no longer has to worry about new threat actors. They know and trust that Perception Point quickly identifies and deals with any new or potential threats. This allows their SOC team to focus on other important areas in the organization’s security posture. Supported by the same platform and Incident Response team that they already value, Agoda and their security team can sleep well at night, knowing that their email and Zendesk channels are protected from all threat types.
See Perception Point in action!
Fill out the form and get a personalized demo of Perception Point.
We’ll send you a link to book a demo with our sales reps within one (1) business day.
Learn More
Cybersecurity is a constant cat-and-mouse game, with threat actors always refining their tactics to create more sophisticated and complex attacks, pushing defenses to evolve (ideally) even more quickly.
In recent months, threat actors have discovered a troubling new method to exploit URL rewriting, a feature intended to protect users by replacing links in emails. By manipulating these rewritten URLs, attackers mask highly evasive phishing links behind trusted domains of security vendors, effectively bypassing detection. This abuse has led to a critical surge in advanced phishing attacks that leverage the very tools developed to prevent them.
This blog examines an infostealer malware campaign that targets Israeli companies, leveraging the CrowdStrike incident to lure victims into downloading a fake update.
Attackers are abusing Microsoft Office Forms to launch sophisticated two-step phishing attacks. Office Forms are now being leveraged by threat actors to trick targeted users into divulging their Microsoft 365 (M365) credentials.
The report recognizes Perception Point for introducing key innovative features that set it apart from competitors and being one of the fastest-growing email security vendors
