Solution Paper:

Advanced Threat Protection for Zendesk

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Support help desks can be companies’ biggest security vulnerability

 

Due to the nature of their job, helpdesk and customer support agents are among the organization’s most vulnerable staff members to cyber-attacks. Providing help in a friendly manner all while being measured on KPIs like Response Time makes them prime targets for social engineering attacks and malware campaigns.

 

 

Protect your agents, company, and customers with Perception Point’s Zendesk Security Solution

 

 

Perception Point’s Advanced Threat Protection for Zendesk boosts the basic native security that Zendesk provides to: 

 

  • Prevent the most advanced malware and social-engineering attacks
  • Gain full threat visibility and control across your Zendesk channels
  • Scan 100% of the attachments in seconds for a frictionless end user experience

 

 

Perception Point has been instrumental not only in preventing attacks across our organization, but also within Zendesk. Securing Zendesk is critical to the success of our customer relationships. The combination of their innovative technology combined with their trustworthy managed service team provides us with the confidence to operate with zero to little friction.”

 

-Head Of Security Operation & Response International Travel Agency 

Over 7,000 employees in 25 locations worldwide

Access the Solution Paper